Legal
Privacy Policy
This Privacy Policy explains how Deflex Information Technology (“Deflex Tech”, “we”, “us”) collects, uses, shares and protects personal information when you visit our Shopify-powered website, create an account, purchase a service or communicate with us.
Information we collect
We may collect contact details, billing and transaction information, account credentials, project briefs, support messages, device and browser information, IP address, cookie identifiers, website activity and advertising attribution data. Payment card details are processed by Shopify and the enabled payment provider; we do not store complete card numbers.
How we use information
- To provide quotations, process orders and deliver purchased digital services.
- To maintain customer accounts, project timelines, support and file delivery.
- To secure the website, prevent fraud and maintain transaction records.
- To operate analytics, improve user experience and measure advertising.
- To send service communications and, where permitted, marketing messages.
- To comply with legal, accounting and regulatory obligations.
Shopify and service providers
Our store is hosted by Shopify. Information may be processed by Shopify, payment providers, analytics services, cloud hosting vendors, communication tools, CRM systems, and advertising platforms such as Meta or TikTok when those services are enabled. These providers process information under their own terms and privacy notices.
Cookies and advertising
We may use essential, analytics, preference and advertising cookies. Where required, non-essential cookies are activated only after consent. You can adjust browser settings or the Shopify privacy controls presented on the website. Disabling cookies may affect account, checkout or personalization features.
International transfers
Because we serve clients globally and use international technology providers, information may be processed outside your country. We take reasonable steps to use appropriate contractual, organizational and technical safeguards where required.
Retention and security
We retain information only as long as reasonably necessary for service delivery, legal compliance, disputes, security and legitimate business records. We apply access controls and reasonable technical safeguards, but no internet transmission or storage system is completely secure.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or a copy of personal information. You may also withdraw marketing consent. Some records may be retained where required for legal, fraud-prevention, accounting or contractual purposes.
Contact
For privacy questions or requests, email privacy@deflextech.com. Please include enough information for us to verify and respond to your request.
Changes
We may update this policy when our services, providers or legal obligations change. The latest version and effective date will be posted on this page.