Legal
Terms & Conditions
These Terms govern access to this website and purchases of digital services from Deflex Information Technology (“Deflex Tech”, “we”, “us”). By placing an order, you confirm that you are authorized to purchase for yourself or the organization named in the order and accept these Terms.
Service scope
Each package includes only the deliverables stated on its service page and order confirmation. A discovery call or written brief may be required before work begins. Features, content, integrations or revisions outside the purchased package require a separate written quotation or additional order.
Payments and third-party costs
Prices are shown in AED unless stated otherwise. Payment is collected through Shopify checkout. Advertising media spend, app subscriptions, domains, hosting, stock assets, voice or telephony usage, platform fees, developer accounts and other third-party charges are excluded unless expressly listed. The client is responsible for accurate billing information and lawful payment authorization.
Client responsibilities
You must provide accurate requirements, timely feedback, brand assets, content, access credentials and legal approvals needed for delivery. You confirm that materials supplied to us may be lawfully used and do not infringe third-party rights. Delays in feedback, access or content may move the delivery timeline.
Timelines and revisions
Delivery windows begin after payment, scope confirmation and receipt of required materials. Dates are good-faith estimates unless a written agreement states otherwise. Revisions must remain within the approved scope and be submitted within the review window communicated by the project team.
Digital marketing
Marketing packages cover the stated creative production and campaign-management services. Advertising budget is paid separately to the applicable platform. We do not guarantee a specific number of leads, sales, revenue, reach, approval or return on advertising spend because performance depends on the offer, market, budget, platform, competition and customer behavior.
Intellectual property
After full payment, approved final custom deliverables are licensed or assigned to the client as stated in the order or project agreement. Deflex Tech retains ownership of pre-existing tools, reusable code, frameworks, processes and know-how. Third-party assets remain subject to their original licences. Drafts and rejected concepts are not transferred unless agreed in writing.
Acceptable use
Our services may not be used for unlawful activity, fraud, deceptive advertising, harassment, unauthorized access, malware, rights infringement or content prohibited by an applicable platform. We may pause or terminate work where use creates legal, security or platform-compliance risk.
Confidentiality
Each party will take reasonable care of non-public business and technical information received for the project and use it only for delivery, administration or legal compliance.
Warranty and liability
We will provide services with reasonable professional care. Except where law does not allow exclusion, services are provided without implied guarantees of uninterrupted operation, platform approval or particular commercial results. To the maximum extent permitted by applicable law, aggregate liability relating to a purchased service will not exceed the amount paid for that specific service.
Termination
Either party may terminate where the other materially breaches these Terms and does not remedy the breach after reasonable notice. Amounts covering completed work and committed third-party costs remain payable. Refund eligibility is governed by the Refund Policy.
Governing law
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer protections that apply in the customer’s country. The parties will first attempt good-faith resolution before formal proceedings.
Contact
Questions about these Terms may be sent to legal@deflextech.com.